It’s not AI! Designing for Automated Conversations - UXSEA Summit 2018

Published on: Monday, 26 November 2018

Speaker: Aditi Kulkarni, ReferralCandy

How do you MVP an automated conversation? These are some of the questions I will attempt to answer in this talk. Real world stories and examples from designing automated conversations for a global audience. How we learned from our designs once things went live, how we iterated and tested new ideas.
Honest mistakes we made.

How our customer support team advised us and helped us balance human and automated support.
Each story will have a clear, practical takeaway that should help teams design automated conversations in a better, people centered way.

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