Scaling product support with Python at WhatsApp - PyCon SG 2019

Published on: Monday, 11 November 2019

Speaker: Mengyi Yuan, Solutions Engineer, Facebook

How do you effectively support a User-Installed Software when the software could be installed in various environments that you have no control of? This talk will share how CLI tools can be built to solve this problem, how the industry has done it over the years, how we did it at WhatsApp with great success, why we chose Python, and inspire the audience to build tools to solve similar real world problems.

About the speaker:

As a Solutions Engineer at Facebook, my job is to help solve business problems by building products. One recent example is a CLI tool built in Python to help scale product support. I am a Python beginner and always learning.

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Produced by Engineers.SG