Speaker: Tay Yu Xuan
Question: How analysis of feedback emails were used to discover the way service in a government agency can be improved?
Presentation will include:
- Complications faced with text analytics on emails
- Text analytics methods used
- Findings from analysis
Yu Xuan is currently investigating privacy algorithms for government data sharing and has previously worked on text analytics on customer feedback emails. He previously worked in the actuarial field. His idea of a holiday is one that involves hiking through the wilderness. https://www.linkedin.com/in/yxtay
Produced by Engineers.SG
Help us caption & translate this video!